Help for cardholders
You have just scanned the card sitting on a counter, or you already keep a loyalty card in your phone. The answers to the most common questions are gathered here.
Getting your card
How do I get a card?
Scan the QR code on the card at the counter, or simply tap your phone on it: both lead to the same place. Enter your first name and the day and month of your birthday and your phone number or e-mail, then tap “Get my card”. The card exists right away.
Do I need an account or a password?
No, neither, and no code to wait for. Your card is tied to your phone: it is what opens your space. If you lose it, the shop's counter gives it back to you with your points.
The screen says "This card is not active yet".
The card on the counter has not been attached to a shop yet, so no form can open. Nothing to do on your side: tell the shop and they will have it activated.
Your card in your phone
How do I add it to my phone?
At the end of sign-up, a button adds the card to your phone, iPhone or Android. Once added, the card updates itself after every visit to the till.
Adding it did not work. What now?
Scan the counter QR code again with the same phone: your card shows up with the button to add it to your phone. You can try again as many times as needed, even later.
What if I do not add it to my phone?
Your card still exists and your points still add up. Open your space and show the QR code on your card at the till: it is exactly the same one.
Points and rewards
How do I earn points?
At the till, your card's QR code is scanned and the amount entered; the points are added there and then, and your card updates. A double tap never credits you twice.
How do I use a reward?
The rewards you have unlocked appear on your card, in your space. You use them at the till: the person serving you ticks them while the sale is rung up, and the matching points are taken off.
Why doesn't my balance follow me from one shop to another?
A card belongs to a single shop: that shop is the one giving the points and the rewards. If you are a customer of two shops, you have two cards and two balances, and they never mix. That is also why a card shown at another shop is turned down at the till.
There is a mistake in my balance.
Tell the shop where it happened: they can cancel an operation, stating a reason, and the correction shows on your card immediately.
Do my points expire?
It depends on the shop. When a validity period is set, it is written in your space, under “Card terms”. Without that mention, points stay.
Changing phones
I changed phones. Where is my card?
Your points are not stored in the phone, the shop keeps them. On your next visit, ask the counter to recover your card: they show you a QR code, you scan it with the new phone, and your card comes back with your points. Then add it to your phone. Your balance is unchanged.
I think someone else can use my card.
Ask the shop to issue a new QR code for your card. The old one stops working and the card in your phone updates with the new one. Your points do not move.
Opening your space
How do I get in without a password?
Your space opens from your phone, with no password and no e-mail. From the card on your phone: open it, tap “…” or flip it, then the “My space” link. Or at the counter: scan the shop's QR code again with the same phone and your card shows up.
My phone can't find my card anymore.
This happens after changing phones, clearing the browser or removing the card from your phone. Ask the counter to recover your card: they show you a QR code, you scan it, and your card comes back with your points. No need to create a new one with the same number: the form will send you to the counter.
The recovery QR code no longer works.
It works only once and stays valid for ten minutes. Just ask the counter to show a new one: the previous one no longer has any effect.
Your data
How do I get a copy of my data?
In your space, "Download my data" produces a file straight away holding your record, your cards and the permissions attached to them, the history of your operations, your referrals and the messages that were sent to you.
How do I delete my account?
In your space, “Delete my account”, then type the requested confirmation word. Your first name, your date of birth and the phone number or e-mail you gave are erased, your cards are closed, your messaging consents withdrawn, and the cards saved on your phone stop being updated.
What is kept after deletion?
The point operations stay with the shop, detached from your identity: they serve its accounting and no longer lead back to you. Deletion is final; to become a customer again, you scan the card on the counter once more.
The messages you receive
I do not want any more messages.
Wafly sends no email. The only messages are your card’s notifications on your phone: turn them off in the card’s settings. Your card and points stay active.
Could I get a message in the middle of the night?
No. Sending is paused between 9 p.m. and 9 a.m., except for a message tied to a purchase you have just made at the till.
For shops: the checkout camera
How do I allow the camera once and for all?
The browser asks for your consent once per site. To stop being asked every time, give a lasting permission: on Android, choose “While visiting the site” rather than “This time only”. You can always change it: tap the icon to the left of the address, then Permissions (or Site settings), and set Camera to Allow.
On iPhone the camera is requested every time. What can I do?
On iPhone, Chrome removes the permission as soon as you leave the site: that is Apple's and Google's choice, not Wafly's. Use Safari and go to Settings → Safari → Camera → Allow: you won't be asked again. An app added to the Home Screen has its own permissions and may ask again when reopened; a Safari tab does not.
I installed the app on my phone: do I need to grant permissions again?
On Android, the app installed from Chrome keeps the permissions given to the site. Permissions are tied to the site's address: if the address changes, or you uninstall and reinstall the app, grant them once more.
Reaching a person
For your points, a reward or something that happened at the till, speak to the shop that gave you the card first: it holds your loyalty account and can fix things on the spot.
For everything else — the card in your phone, access to your space, your data — leave us a message.
Message us on WhatsApp+213 784 60 63 63Mention the shop's name, the first name on your card and what you see on screen: it saves a round trip.
Leave your number in the form: the Wafly team calls you back. We prefer not to promise a response time we might not keep.